CUSTOMER CENTRE
Existing Customers
Access Resources
Become a Customer
Get Connected
Working at FundSERV
Join Our Team
Technical Support
Our Technical Support team is committed to providing the best start-to-finish assistance for new and existing customers.
Technical Support is available Monday – Friday 8:00 a.m. – 6:00 p.m. ET.
Frequently Asked Questions
- How can I become a customer?
- How can I access FundSERV Connect?
- Where can I access FundSERV’s web applications and Standards?
- How can I update our company’s contact information?
Call Us
Local: 416-362-7378 |
Email Us
Email: tech@fundserv.com
During regular business hours, emails will be acknowledged within one hour. Emails received outside of regular business hours will be acknowledged by 9:00 a.m. ET the next business day. If your email is sent during non-business hours and is of an urgent matter, please contact the after hours support pager. |
After Hours Support
Technical support is available outside of normal business hours for urgent matters. You should receive a response within 15 minutes. Please note it may take up to 30 minutes after this initial contact to coordinate the appropriate resources.
*Note - a fee of $150 per hour, per resource will be charged.
Who to Call |
Phone |
When to Escalate |
|
After Hours Support Primary Pager |
416-819-0399 |
If no response within 15 minutes, escalate to secondary pager. |
|
After Hours Support Secondary Pager |
416-723-7219 |
If no response within 15 minutes, escalate to Team Lead. |
|
Rick Ambrozic, Technical Support Team Lead |
647-284-1442 |
If no response within 15 minutes, escalate to Manager. |
|
Steve Sciortino, Technical Support Manager |
647-280-0675 |