ESG v19 testing underway
With the launch date of ESG v19 just around the corner, the industry UAT testing period has revved up and is moving full steam ahead...
FundSERV to pull plug on Legacy Green Screens
Fund distributor head office personnel who rely on FundSERV Web Services to access the Legacy Inquiry Telnet (Green Screens) application to view their clients' account holdings at various fund companies will no longer have this option starting November 20, 2009...
FundSERV creates new technology committee
To fully comprehend the security, infrastructure and development implications of technology initiatives, FundSERV, in conjunction with the Standards Steering Committee (SSC), has created the Technology Advisory Committee (TAC)...
FundSERV Network Performance
Year to date systems and network totals...
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FundSERV hires trainer
FundSERV has hired a full-time trainer to further educate new and existing customers on the full functionality of FundSERV's network and application services. Michelle Hagerman assumes the role of trainer...
Power outage reinforces need for customer backup capabilities
It's not often that FundSERV is exposed to an incident that jeopardizes the availability of its core services and forces a secondary site failover; however, a two hour building power outage on February 12 in FundSERV's head office had staff scrambling in the dark to address an issue that had the potential to escalate into a full-blown network failover...
Customer feedback fuelling improvements
FundSERV's new approach in gauging customer satisfaction has led to more comprehensive feedback that is now being used to enhance FundSERV's image, value, organizational leadership, products and services, communications, and tech support...
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