See also:

A message from Alan Hutton, president of FundSERV: FundSERV board to champion key industry initiatives

Edward Waitzer appointed to FundSERV board

FundSERV alters course for improved customer service

Business Continuity Update: Second office goes online

Internal audit director adds new risk management capability

PKI helpdesk merges with technical support: "Less is more"

FundSERV's FundSTATE — a handy tool that just got better

FundSERV E-mail lists

FundSERV Network Performance

All articles

For over a decade, FundSERV has helped to lead Canada's mutual fund industry toward increasingly efficient operations. According to April 2005's Customer Satisfaction Survey, FundSERV's customers continue to agree that the Company is technologically advanced and a leader in the industry. Over 90 per cent of the 275 participants are satisfied with FundSERV's current service and technical solutions. Customers also perceive FundSERV services as minimizing their business risk in a cost-effective manner. Meanwhile, customers say FundSERV has made great improvements in the areas of speed and data integrity, and satisfaction with FundSERV's application services has improved across the board.

Without lessening efforts in these arenas, FundSERV is launching an initiative to increase focus on its business partners. By working with customer companies to better understand their business, FundSERV hopes to improve customer service as well as its range of service offerings.

The ability to understand customers' business and to work with their organizations on additional solutions are two key areas survey participants indicated as needing improvement. One step already being taken is the introduction of a new customer relationship solution: the development of an application that allows the collection of more meaningful information about FundSERV's broad and diverse customer base is underway. FundSERV has also sponsored an industry working group on automation for alternative products during the development of ESG V16 and V17. Meanwhile, face-to-face meetings with customers continue to take place during the testing and implementation of new standards.

FundSERV is committed to maintaining and improving the highest quality of service for its customers and appreciates the feedback provided through the customer satisfaction survey.

Table of Contents