See also:

FundSERV forging strong business partnerships

Automation analysis gets a new lease on life

FundSERV welcomes new director to the board

Rosemary Marchesano — she's in her element at FundSERV Inc.

Vachon leads the way for UAT team

Helpdesk tool simplifies customer support

FundSERV Network Performance

All articles

With the holiday season just weeks away, we are publishing the final issue of the FundSERV Quarterly for 2006. I am pleased to report that our operational and financial performance for the third quarter met or exceeded all of our key performance indicators. Our service levels remained high, with 100 per cent availability, and our revenues and expenses continued to be favorable to plan.

Throughout 2006 we have been strengthening our business continuity. We have integrated our remote twin office into daily life at FundSERV, and further strengthened our service resilience with the "lighting" of a fiber optic network to that office, and the implementation of a storage area network.

Ian Cook, our new vice president and CFO, is leading our enterprise risk management (ERM) initiative. We selected Deloitte & Touche as our ERM consultant and recently launched the first phase of this initiative, which includes education and awareness sessions for management and the board of directors, and a report outlining potential risks at FundSERV.

The ERM report will provide valuable background information for our strategic and business planning in 2007. We expect to complete phase one by April. ERM will improve our understanding of risks and their implications, which will enable us to proactively manage critical issues. It will be a fundamental component of our corporate governance framework.

Another component of this framework is independent and unrelated representation on our board of directors. In September, Michael Edwards was appointed to the FundSERV board as an unrelated director. Michael's qualifications and diverse industry experience will play an important role in the stewardship and strategy formulation of FundSERV. We're pleased to have him on board and look forward to working with him.

In October, we recognized the hard work of FundSERV's committee and working group members at our annual appreciation event. This year saw the introduction of a new concept review process which called for earlier and more in-depth cost benefit analysis in the ESG cycle.

Our annual United Way campaign helped close the year on a positive note, and brings us to the festive season. FundSERV is committed to enriching the communities in which our employees work and live. Our employees support the United Way and its member agencies through their fundraising efforts and personal donations, which the Company matches by 50 per cent. We expect to exceed our goal again this year.

The FundSERV board and management team wish you all the best this holiday season, and continued success in the new year.

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