Order Processing

FundSERV facilitates transaction processing between distributors, intermediaries and manufacturers by allowing order placement, acknowledgement, and confirmation, and allows settlement and commission values to be electronically exchanged.

1. Distributors and intermediaries send transactions to FundSERV using one of three methods:
   • Interactively – Real time one-to-one
   • Batch order file – Grouped together, sent all at once
   • Web screens  - Used in low-volume business or as a back-up connection
2. Orders are time-stamped and passed through high level business and technical edits by our Transaction Forwarding System (TFS).
    
3. TFS calculates trade and settlement dates based on the fund characteristics predetermined by the manufacturer.
    
4. Orders are then forwarded to the appropriate manufacturers who acknowledge the orders or, if necessary, reject individual transactions for correction.  Note: The time between order placement and manufacturer acknowledgement is usually seconds for order placed interactively or on our web screens.
    
5. Acknowledged orders are processed by the manufacturer overnight and assigned settlement details.
    
6. Transactions placed for new accounts are assigned a Fund Account ID.
    
7. Transactions, acknowledgements and contract details are made available on our FundSERV Web Services screens for 3 months to facilitate administration and reconciliation.

FundSERV is capable of placing the following transactions:

• Purchase to existing or new account
• Redemption
• Switch
• External transfer
• Internal transfer to existing or new account
• Fee
• Commission rebate purchase to existing or new account
• LSIF rollover
• Segregated fund reset
• In Cash Transfer
• Segregated Fund Maturity Redemption
• Trade cancellations
• Trade corrections