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Connecting our Industry During COVID-19

Last Updated: January 18, 2021

The wellbeing of our members, their customers and our industry is important to us. During this period of uncertainty, we remain committed to making it easy for you to do business with certainty and peace of mind.

To better support and keep you informed, we’re sharing all you need to know about our response to the COVID-19 pandemic in one place. This includes helpful resources, frequently asked questions, recent messages to the industry and our business continuity approach.

Visit this page regularly so you’re in the know and stay connected to our response.

We’re Here to Help

Learn some ways common challenges can be mitigated through services currently available on our network. Learn More

Fundserv Information-Sharing Hub (FISH)

We’ve created a space for members in our network to share and view information on changing areas in business operations during COVID-19 (e.g. who is still accepting cheques, how settlement documents are being accepted etc.). Members can log in to Fundserv Connect to answer questions on their business and view a report with responses from members across the industry. Learn More

Industry Forums

It’s important to stay connected. That’s why we’re hosting forums to keep the conversation going on what matters most to you and work together on keeping our industry running smoothly. All members are welcome. Register now to join the conversation. Learn More

Issues and Resolutions

We’d like you to stay informed on all the different solutions from industry forums, councils, internal meetings and one-on-one discussions that are helping members better navigate through business in the Canadian investment industry during COVID-19. If you have a question about any of the resolutions or a new issue that isn’t addressed, please raise them in our Industry Forum. You can also reach out to your Relationship Manager or send an email to training@fundserv.com.
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Fundserv’s Response to COVID-19

Learn more about our business continuity plan and how we’re staying alert and responsive. Learn More

Helpful Links

It’s important to stay in the know and follow guidelines laid out by key health organizations. Here are some important sites we follow daily that’ll keep you informed so you can make decisions to stay protected:

Do you have more questions? We’re here to help, please don’t hesitate to contact your Relationship Manager or send an email to Fundserv Communications.