For more than 30 years, Fundserv has helped the Canadian investment industry operate more efficiently by providing secure, reliable solutions that standardize how more than 750 member organizations do business on its network.
Continuing this commitment, Fundserv is pleased to announce the launch of transferserv®, its newest service offering members a simpler, standardized and accelerated transfer experience on a secure, trusted network.
Endorsed by the Canadian Investment Regulatory Organization (CIRO), Fundserv’s transferserv makes account transfers easier by providing members a centralized, digital solution to initiate and manage transfer requests.
Modernizing a long-standing industry challenge
Account transfers—moving investments from one Distributor to another—have long relied on manual, paper-based processes that are slow, fragmented, error-prone and difficult to manage. In response to industry demand for greater automation and to support compliance with CIRO’s proposed rule changes, Fundserv responded with a modern solution that streamlines transfers, introduces industry standardization, and enhances the overall experience for investment firms and investors alike.
A simpler, standardized and accelerated approach
The first version of transferserv digitizes the most common type of manual transfer—nominee-to-nominee external transfers—delivering immediate, practical value for members while laying the groundwork for future automation.
Using an intuitive online dashboard, members can:
- Initiate and monitor transfer requests end to end
- Exchange standardized asset lists and instructions
- Ensure accuracy and transparency throughout the process
Transfer requests are automated and securely transmitted to Manufacturers through Fundserv’s core trading service, Transaction Forwarding System (TFS). By reducing reliance on paper, fax and email, transferserv helps lower the risk of errors and potential privacy breaches, while supporting faster processing times.
Built with members, for the future
Guided by extensive member feedback, transferserv represents an important step forward in modernizing account transfers. Our commitment remains steadfast and focused on delivering services that reduce time, cost and risk for the Canadian investment industry. Fundserv will continue to enhance transferserv through phased improvements, informed by member needs, regulatory direction and industry readiness.
To learn more or get started with transferserv, contact our Industry Engagement team at RM@fundserv.com.