Technical Support

Our Technical Support team is committed to providing the best start-to-finish assistance for new and existing customers.

Technical Support

Fundserv’s Technical Support team is available Monday to Friday from 8 am to 6 pm, ET.

1-800-267-3526  

tech@fundserv.com

Please Note: During regular business hours, emails will be acknowledged within two hours. If your inquiry is urgent, call the phone number above. Emails received outside of regular business hours will be acknowledged by 9 am ET the next business day.

After-Hours Support

If you experience an urgent matter outside of regular business hours, please contact the After-Hours Support Pager at
647-789-0638.

Technical support is available outside of regular business hours for urgent matters. Members most often receive a response within 15 minutes of contacting the After-Hours Support Pager, however, it may take up to 30 minutes after initial contact to coordinate the appropriate resources. 

Please Note: A fee of $150 per hour, per resource, will be charged for after-hours support. On weekends and Ontario statutory holidays, a fee of $300 per hour, per resource, will be charged.

Frequently Asked Questions (FAQ)

How can I become a Fundserv member?

Learn more about becoming a Fundserv member!

How can I access Fundserv Connect?

Access Fundserv Connect, Fundserv’s member portal.

How can I access the Fundserv Standards?

Fundserv members can access the Fundserv Standards through Fundserv Connect.

How can I update my company's contact information?

Contacts can be added, edited or deleted by completing the forms below:

To add an LRA, complete the Sponsor for LRA Form.

To remove an LRA, complete the Request for Secure Access Services Form.

To add or remove a billing and/or alternate billing contact, complete the eBilling Registration Form.

To add or change a contact, complete the Company Contact Information Form.

For role descriptions, click here.

Once the form(s) have been completed, please send them to contact.update@fundserv.com for processing.