Technical Support

Our Technical Support team is committed to providing the best start-to-finish assistance for new and existing customers.

Technical Support is available Monday – Friday 8:00 a.m. – 6:00 p.m. ET.

Frequently Asked Questions

Call Us

Local: 416-362-7378
Toll Free: 1-800-267-3526

Email Us


During regular business hours, emails will be acknowledged within one hour. Emails received outside of regular business hours will be acknowledged by 9:00 a.m. ET the next business day. If your email is sent during non-business hours and is of an urgent matter, please contact the after hours support pager.

After Hours Support

Technical support is available outside of normal business hours for urgent matters. You should receive a response within 15 minutes. Please note it may take up to 30 minutes after this initial contact to coordinate the appropriate resources.

*Note – a fee of $150 per hour, per resource will be charged. On weekends and Ontario statutory holidays, our support rate is $300 per hour, per resource.

Who to Call Phone When to escalate
After Hours Support
Primary Pager
416-819-0399 If no response within 15 minutes,
escalate to secondary pager.
After Hours Support
Secondary Pager
416-723-7219 If no response within 15 minutes, escalate to Team Lead.
Technical Support Team Lead 647-284-1442 If no response within 10 minutes, escalate to IT Operations Manager.
IT Operations Manager 416-571-4555 If no response within 10 minutes, escalate to Director, IT Operations
Director IT Operations 416-268-3310