Technical Support is available Monday – Friday 8:00 a.m. – 6:00 p.m. ET.
Frequently Asked Questions
- How can I become a new customer?
- How can I access Fundserv Connect?
- Where can I access fundserv’s web applications and Standards?
- How can I update our company’s contact information?
Toll Free: 1-800-267-3526
During regular business hours, emails will be acknowledged within one hour. Emails received outside of regular business hours will be acknowledged by 9:00 a.m. ET the next business day. If your email is sent during non-business hours and is of an urgent matter, please contact the after hours support pager.
Technical support is available outside of normal business hours for urgent matters. You should receive a response within 15 minutes. Please note it may take up to 30 minutes after this initial contact to coordinate the appropriate resources.
Note – a fee of $150 per hour, per resource will be charged. On weekends and Ontario statutory holidays, our support rate is $300 per hour, per resource.